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The HBF allocates stars for customer satisfaction, based on homeowner feedback. Two independent surveys are sent out to purchasers at two weeks and nine months after occupation, designed to establish satisfaction levels with the build quality of the property and the buying experience. For the first time this year, star ratings are calculated on a composite score, with only 47 housebuilders across the UK having met the new five-star threshold.
Mark White, managing director of Bargate, said: “We are absolutely delighted to have achieved the highest rating for customer satisfaction in the HBF’s annual survey. This accolade is the ultimate seal of approval from our customers. It reflects what they think of Bargate across the whole experience – before, during and after their purchase.
“This is testament to the hard work and dedication of our team, who are committed to delivering quality and a positive experience every step of the way. Customer satisfaction has always been at the heart of everything Bargate does, and we are incredibly proud to stand head and shoulders with the best housebuilders in the country.”
230 energy-efficient hand-crafted houses and apartments will be handed over to customers before the end of the 2025/6 financial year. Bargate’s growth trajectory is supported by live planning applications equating to a total gross development value in the region of £460m.
Bargate has also received a 2026 Gold Award from In-House Research. It is the eighth year running that the Hampshire-based housebuilder has triumphed in the prestigious national award programme. This achievement is another reflection of Bargate’s unwavering commitment to delivering high-quality homes and providing an exceptional customer journey.
In-House Research’s newly released Annual Benchmark indicates where all housebuilders who participate in the comprehensive customer survey stand, compared against an average benchmark
score. Bargate consistently scored above the benchmark in every category. In the ‘would you recommend to a friend’ category, Bargate scored 97.8%.
