“We have recently reserved our first home at Waltham Grange and cannot fault the service received by Margaret and Alison in the Sales Office. They guided us through the process and nothing was too much trouble.”
Sarah Hendricks, waltham grange purchaser
Once your reservation has been paid and your solicitors are instructed, your home will be reserved for 42 days, and this will be confirmed in writing within 48 hours. During this period, the price will be fixed and we will not enter into a reservation agreement with another customer on the same property.
You now need to complete your mortgage application.
Speak to our on-hand sales team about how to keep your solicitor and financial adviser moving.
We find that the post reservation meetings are incredibly useful in ensuring that you are fully aware of all the finer points of your beautiful new home
Within 10 days of reserving your home, we will book your post-reservation
meeting with your Sales Advisor. This is a comprehensive review of every aspect of your home and its situation: detailing layout, appearance, location, site layout and boundaries from working plans. Your standard specification is also confirmed.
From here, we will guide you weekly with photography to document your home’s journey.
At Bargate, we create individual homes which are the dream homes of our customers. So, unlike other housebuilders, we look to share the excitement of your home being built, by inviting you on-site, to lay the first brick. An emotional milestone in your journey, which we capture for you to treasure.
“The whole experience has been a pleasure and the Bargate Homes team couldn’t have done more at every stage of the process.”
Christina kemp, NORTON HEIGHTS PURCHASER
You’ll be invited to our Customer Experience Centre, where together we start the process of transforming your house into a home. Not only can you choose your tiles, flooring, and kitchen units but we also offer an additional range of optional extras you may want to add (subject to the build stage).
We’re excited, we know you’re excited and we are keen to share this excitement with your friends and family.
We understand your excitement now that you have exchanged contracts and want to further add to the special and memorable nature of the experience. So, unlike other housebuilders, we invite you to see your home as it really starts to take shape.
Now you can start to see the scale and thoughtful layout of your home first-hand, as you are guided room-to-room.
“Lorraine devoted hours of her time to guiding us through choosing beautiful elements of our home, and ensuring we knew every little inch of how it would look and where things would be.”
HAYLEIGH FRITH, BIRCHWOOD PURCHASER
Your Site Manager will carefully oversee the construction of your home – through all stages – to the industry’s highest standard.
However, at Bargate, this commitment to quality goes a stage further. Such is the pride in our product that your home – like every single one we build – will be further inspected by one of our board of Directors after an already rigorous Quality Inspection process.
They have a simple criteria in assessment: “Would I live here?”. Only when they are happy, will your home be ready and a moving-in date confirmed. This level of scrutiny is unusual in our industry but we feel an important reassurance to customers.
We find that our customers really value the home demonstration as it is an opportunity to find out where everything is and how it works with a bit of peace and quite and the experts in attendance.
It’s now 2 weeks before you move in. We’ll confirm the date and you will need to organise your removals. We’ll also organise your home demo with our Bargate Home Demonstrator. This appointment will demonstrate appliances, heating and hot water systems, so you’re prepared to move in.
“Although unusual within the industry, this is a great way of staying in touch with both our customers and the beautiful new homes that we build.”
JEREMY TREZISE, FINANCIAL DIRECTOR
It’s now time to move in. We will be on hand to settle you in, read the utility meters and present you with your Sales Manual.
This Manual will provide you with information about your new home,
including a schedule of internal and external finishes, information on caring and maintaining your home, plus details of warranties and customer care information.
Indeed, within days of Handover, you will be contacted by a member of the Customer Care team, to explain the 10-year structural warranty and 2-year cover for rectifying any issues.
You will be given emergency call out numbers so help will never be more than a phone call away.
Hopefully, you will have no issues, but with a man-made product, built in varying weather conditions, there may be remedial items that require our attention. Any issues will be discussed with you as well as how they will be rectified.
As a small customer-focused business, we’re always here for you. So, should you have any questions or queries about your new home, you can contact us to get the view of an expert.
Now that you have settled in, you would have already spoken to our Customer Care team, don’t hesitate to call them regarding any issues or suggestions you may have. We are here for you and you have a 2-year warranty, it’s time to relax.
You will also be contacted by an Independent Market Research Company for detailed feedback, to ever improve our customer service.
