With recent media coverage of housebuilders reading less than positively in terms of their dealings with customers – Fair Oak based builder, Bargate Homes is well and truly bucking the trend.
Independent market research, conducted by In-House Research Ltd, for the year 2018 has revealed that an impressive 94% of customers would recommend Bargate Homes, announcing them as Gold Award winners.
Such is the excellence of this achievement, it goes beyond the housebuilding industry’s own 5 Star Awards criteria of 90% recommendation.”The Gold Award recognises those that put customers at the heart of everything they do and have achieved the highest levels of customer satisfaction”, commented Tom Weston, Chief Operating Officer at In House Research. Over the year, Bargate have established a dedicated Customer Care operation with 7 specialist employees.
Reflecting on the news, Bargate Homes Customer Experience Manager, Lisa Green said:
“At Bargate Homes we care about our customers and strive to deliver beautiful homes along with memorable customer service. Such is the importance of this to our business, unlike some, we independently audit our performance. Winning the Gold Award with such impressive stats, underpins our ongoing quest to create the gold standard in customer service.”